If you received an item that is damaged or faulty we will refund the payment back to you. Please contact us within 48 hours after receiving your order if you want to refund.
If you receive an item that is wrong in color or size, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.
We can only refund the payment for you if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that is lost in transit.
- Measurements are provided on each product’s description.We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
How do I return a product?
If the item you have bought does not suit you for some reason, you can return it within 14 days following the delivery date.
To return your order, please send an email to raphaconnectplt@gmail.com
Le' Zinger does not bear the shipping fee of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original branded packaging will be refunded. The refund delay depends on your bank and may vary.
If you have other concerns, please refer to our FAQ or contact our Customer Service through submitting a ticket at our website.
Cancellation Policy
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. Le' Zinger reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket on our contact page...
